Rerecording, Quality Assurance and Speech Analytics with the Leading Italian Utility provider
Since 2010, the leading Italian Utility company has equipped itself with the RESI technology for the Audio/Video recording of its Contact Center with the aim of improving the quality of its Call Centers and Customer Satisfaction.
Project: SYSTEM - SYnergy of integrated sensors and Technologies doe urban sEcured environment
An integrated SYSTEM for continuous monitoring of chemicals to detect explosives and drugs production.
SYSTEM started on 1 September 2018 and aims at developing and testing a customised sensing system for hazardous substances detection in complementary utility networks and public spaces.
The project SYSTEM focuses on the design and demonstration of a data fusion system for the continuous monitoring of threats associated with the production and manipulation of specific threat element in Europe.
A central system will merge data collected from different sensor systems and correlate it to provide law enforcement with enriched information to assess potential hazard events in a demarcated area. The central system will be able to collect different data from external sources and integrate them into a decision support system based on improvement data.
The proposed innovative monitoring and observing of fused data sources will be tested and eventually adapted in seven urban areas, while carefully tracking Ethics and Legal aspects as well as managing confidential information.
RESI role is to gather, process and analyse heterogeneous data through a data-fusion system, in particular data coming from:
- Air sensors
- Water sensors (waste water)
- Smart City sensors
- Weather info
- Other public administration’ sources
Project: NOSY- New Operational Sensing sYstem
Duration: 36 months
Within the "Secure Societies” framework, with the aim of "Protecting freedom and security of Europe and its citizens”, the European Commission granted funding to the New Operational Sensing System (NOSY)project.
The NOSY team is composed by a consortium of enterprises coming from 5 different European Nation and its aim is to develop new monitoring systems and miniaturized sensors capable of finding dangerous (explosives) or harmful (drugs) substances, in order to improve the Lea’s investigative and evidence collection capacities.
Part of the Consortium are the University of:
- CENTRE NATIONAL DE LA RECHERCHE SCIENTIFIQUE (France)
- UNIVERSITY OF LEICESTER (United Kingdom)
- CRANFIELD UNIVERSITY (United Kingdom)
Among the Governmental Agencies:
- RACIS - MINISTERO DELLA DIFESA (Italy)
- GNR - MINISTERIO DA ADMINISTRACAO INTERNA (Portugal)
- IRCGN - MINISTERE DE L'INTERIEUR (France)
RESI, as the technological partner, plays a primary role and is responsible for collecting through its monitoring center all the information detected by the sensors. These data, with the creation of missions, are aggregated and stored securely making them available to the LEA (Governmental Agencies) for a quick consultation for the investigative activities.
Since 1990, RESI collaborate with the leading Italian telephone operator, providing over the years systems and services, both directly and indirectly through different system integrators. That allowed us to gain a solid experience in terms of knowledge of the organization and procedures that have led it to become a primary technological partner in all the problems concerning communication networks and the quality of services.