Gemini - end-to-end monitoring of networks and communication services | Resi Informatica

GEMINI-NET™ is the end-to-end network and communications service monitoring system that provides telcos with 360° visibility into the quality of service (QoS) delivered.

A 360° approach to Network & Service Performance Monitoring becomes mission-critical for companies that base their reputation on the reliability and customer experience of their networks.

  • Monitoring, Assurance & Analytics
  • 5G Service Assurance
  • IoT Monitoring, Analytics & Visibility
  • OTT Video Assurance
  • DPI & IP Classification Technology
Direct Quality - Contact Center Assurance Monitoring | Resi Informatica

DIRECT™ is the complete, mature and integrable platform for Quality Assurance Monitoring able to govern the multiple management and operational processes of a Contact Center.

  • Digital Recording
  • Omnichannel monitoring
  • Quality Assurance Monitoring
  • Text & Speech Analytics
  • Sentiment Analysis
  • Vocal Order validation
  • Trend Topic
  • Proactive CX Monitoring
  • Workforce Management
  • IVR Monitoring & Testing
Business Digital Transformation | Resi Informatica

Using an innovative approach and an end-to-end customer management, RESI becomes the ideal partner to lead companies and institutions in the digital transformation process thanks to cloud ready solutions and software applications designed with a microservices logic.

  • IoT Smart Solutions
  • System Integration
  • Artificial Intelligence
  • Machine Learning
  • Big Data System
  • Cloud Design
  • Dashboards & Reports
  • Data Fusion Center

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