![Gemini - end-to-end monitoring of networks and communication services | Resi Informatica](/images/loghi/gemini-net-resi-informatica.png)
GEMINI-NET™ is the end-to-end network and communications service monitoring system that provides telcos with 360° visibility into the quality of service (QoS) delivered.
A 360° approach to Network & Service Performance Monitoring becomes mission-critical for companies that base their reputation on the reliability and customer experience of their networks.
- Monitoring, Assurance & Analytics
- 5G Service Assurance
- IoT Monitoring, Analytics & Visibility
- OTT Video Assurance
- DPI & IP Classification Technology
![Direct Quality - Contact Center Assurance Monitoring | Resi Informatica](/images/loghi/direct-quality-monitoring-resi-informatica.png)
DIRECT™ is the complete, mature and integrable platform for Quality Assurance Monitoring able to govern the multiple management and operational processes of a Contact Center.
- Digital Recording
- Omnichannel monitoring
- Quality Assurance Monitoring
- Text & Speech Analytics
- Sentiment Analysis
- Vocal Order validation
- Trend Topic
- Proactive CX Monitoring
- Workforce Management
- IVR Monitoring & Testing
![Business Digital Transformation | Resi Informatica](/images/loghi/digital-transformation-resi-informatica.png)
Using an innovative approach and an end-to-end customer management, RESI becomes the ideal partner to lead companies and institutions in the digital transformation process thanks to cloud ready solutions and software applications designed with a microservices logic.
- IoT Smart Solutions
- System Integration
- Artificial Intelligence
- Machine Learning
- Big Data System
- Cloud Design
- Dashboards & Reports
- Data Fusion Center