Key Features
- Customized and Integrated Solutions — Development of tailored web portals, mobile apps, and applications seamlessly integrated into business processes.
- Advanced Data Management — Big Data analysis, implementation of Elasticsearch, MongoDB, and proprietary/open-source technologies for rapid decision-making.
- Comprehensive Digital Transformation Support — Design and implementation of LSB/CMS systems, integrated platforms, and digital workflows.
- Social Media Listening — Multichannel monitoring of social and web platforms to evaluate sentiment, engagement, and reputational risks.
- Big Data Analytics — Collection, aggregation, and correlation of large volumes of real-time data for actionable insights.
- H2020 & Data Fusion Projects — Integration of IoT sensors, Smart City, public administration, and weather data for predictive analytics and intelligence.
Integration with DIRECT™ — Combined use to optimize Contact Center Quality Assurance and Performance Management.