Since its foundation in 1987, RESI has grown and evolved through vision and forward-thinking. What began as a company designing measurement systems for telephone networks has become a key player in the era of Customer Experience, supporting organizations across sectors in their journey toward service excellence and operational optimization.
Today, RESI integrates its capabilities in Network Performance Management – GEMINI-NET™, CCC Quality Assurance – DIRECT™, Digital Transformation™ Solutions, and Credit Intelligence – ABC VALUE™, leveraging advanced technologies such as AI, machine learning, agentic AI, LLMs, voice analytics, and multichannel integration. RESI solutions do more than interpret data: they predict needs, detect sentiment, and transform information into tangible value—ensuring operational excellence, superior QoE, and efficient, automated, predictive credit recovery strategies.
