technological solutions to leverage your daily operations
Utilities companies operate in sensitive fields, exposing them to public sentiment more than other kind of enterprises. Utilities should constantly monitor what surrounds them, especially on the internet.
The Open Source Intelligence is essential to improve competitiveness in the open market, but also to foresee and contain possible communication crisis in such a complex market. Due to an integrated and multisource solution, it is possible catalog data and information coming from Social Networks, web and forums. RESI provides solutions that through a deep semantic analysis on non-structured data can operate also on the dark web.
With Call Center Quality Monitoring services the analyst disposes of detailed reports of operators' activities and to verify the Vocal Order. Desktops' recording during an operator call are available with the system in order to improve the best practices.
30 plus years of industry experience allows us to understand customers' needs providing ad-hoc, scalable and vertically integrated solutions.