innovative solutions to make more effective the services of public authorities
In the nowadays context Governments need to know the operative framework, identify activities on social media, web, dark web and forums in order to monitor specific topics and guarantee public safety.
With the huge amount of public data available, an OSINT – Open Source Intelligence – solution would offer a solid aid to Public Authorities. The main field of application is of course security but RESI’s solution is helpful in order to monitor the flow of tourism, identify trend, defining behaviors in specific area and in general be aware of Public Sentiment.
Call Center Quality Monitoring tools are useful for Governments to record and manage calls received by the operators in order to allow a complete post analysis of the actions they made.
Furthermore, the 30 plus years of RESI's experience in the industry, allows us to receive and translate in operating tools customers' needs, offering complete, scalable and vertically integrated custom solutions.