After being selected by Forbes as the most interesting Italian company in the Network Performance Monitoring area, RESI will attend the second edition of the Forbes Digital Revolution.

RESI will attend the event IT'S ALL ENERGY & UTILITY that will be held on October 12 at the NH Congress Centre in Milan. The event, entirely in presence, is an opportunity for Utilities to meet, confront, update and discuss current opportunities, challenges and constraints of the industry.

The IVR (Interactive Voice Response) is the enabling technology for callers to browse a phone system before talking to a customer service agent. The purpose of this system is to route customers to the proper service department in the call center.

The new generation of wireless connections has arrived: 5G has the power to simultaneously support an incredible number of connections by improving speed, latency, reliability, and power consumption of IoT devices.

The GSMA plays an extremely important role in the development of the mobile industry, uniting the world behind a standard technology and ensuring seamless and interoperable mobile services for billions of consumers globally.

In the digital age, experience is the new imperative. Digital transformation has radically reshaped the concept of customer experience (CX).